Shipping Policy

SHIPPING POLICY

Thank you for shopping with us! We are committed to delivering high-quality, made-to-order products with reliable service. Please review the shipping details below to understand how and when your order will arrive.

📦 Order Processing Times

All items are made to order and sent to production once your purchase is confirmed.

  • Orders received after 5:00 PM (local time) will be processed the next business day.

  • Orders are not processed on weekends or holidays.

  • Because we work with multiple production partners, processing times may vary by item.

Typical production time: 3-8 business days, though delays may occur during peak seasons or due to supplier availability. Unforeseen problems (supplier shipping delays, production problems, order complications, etc) out of our control may increase this timeframe and customer will be informed. 

🚚 Shipping Options & Delivery

Shipping options and rates are calculated and shown during checkout, based on your delivery address and item weight.

  • You will see shipping prices and estimated delivery times before completing your order.

  • We do not offer local pickup or delivery.

🌎 International Orders & Customs

We proudly ship to many international destinations. However:

  • Customs duties, VAT, and import taxes (if applicable) are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing or clearance.

🧾 Tracking Your Order

Once your item ships, you’ll receive an email with tracking information.

  • Tracking numbers may not be available until production is complete and your item has shipped.

  • Orders with multiple items may ship separately so that one product’s delay doesn’t hold up the rest of your order. Each package will have its own tracking number.

⚠️ Shipping Delays & Interruptions

Please note that delivery times are estimates and not guarantees. Delays may occur due to circumstances outside our control, such as:

  • Carrier delays or strikes

  • Severe weather or natural disasters

  • Incorrect or incomplete shipping addresses

  • Customs clearance issues

We will do our best to support you if your order is affected by any of the above.

 

🔁 Returns, Refunds & Shipping Responsibility

Please review our Refund Policy for full details.

  • If a return is approved, the customer is responsible for return shipping costs.

  • Refunds or exchanges for damaged/defective items are available within 7 days of delivery, with photo proof.

📩 Questions?

If you have questions about your order, shipping, or delivery, feel free to reach out to us at: CustomerServices@BubbleheadBrothers.com